To date, 6 U.S. states have implemented retail sales of recreational marijuana: Alaska, California, Colorado, Nevada, Oregon, and Washington state. One important issue for these states has been how to implement training in responsible retail sales practices. Examples of how to accomplish this task successfully come from the Responsible Beverage Service trainings for selling and serving alcohol.
A new study on the quality of online responsible marijuana vendor (RMV) training has just been released. The study used an online RMV training that was developed in consultation with state regulators, store personnel, and local law enforcement in Colorado and Washington state. The training focused on knowledge of state statutes and regulations, ID checking, the health effects of marijuana, customer service practices (including recognizing intoxicated patrons), and rules of the trade
The curriculum was developed for a randomized controlled trial to test its efficacy for staff recruited from a random sample of 225 stores in Colorado, Oregon and Washington state. A total of 420 diverse store employees completed the online training. Then each trainee was given a survey about their experiences to gauge usability and trainee attitudes about the training.